Wellness Retreat Terms and Conditions
Purchasing a wellness retreat event ticket signifies your acceptance of the following terms and conditions:
Live Event Billing Policies and Procedures
Creatrix Solutions, LLC sells event tickets/registrations and does not guarantee event dates. All event dates are subject to change due to logistical factors and attendance rates.
Refunds
Due to administrative costs, salaries, coordination activities, material acquisitions, lodging contracts, and all other business expenses incurred for a public event, all event tickets, purchases, and registration fees are non-refundable after 3 days from the purchase date. All refund requests must be made in writing within 3 days of the purchase date and sent to contact@creatrixsolutions.com. Any purchase amount after the 3rd day of the purchase date shall not be refunded. Purchaser agrees that Venue and Jurisdiction over any and all disputes, refund disputes, lawsuits, arbitration, and any issue between the purchaser and Creatrix Solutions LLC shall be heard in Kennewick, Washington.
All credit card purchases are subject to a 3% processing fee deduction. On refunded transactions, Merchant Processors do not give back the 3% transaction fee for credit card payments. So, on canceled orders, the customer will not be refunded that portion of their transaction.
Transfers
Transfers to a different date/location must be made sixty (60) days prior to the scheduled event date by contacting Creatrix Solutions LLC and paying the appropriate transfer fee of $495. Transfers may occur one time only and are valid for one year following the originally scheduled event date. No transfers will be made within sixty (60) days of the event date. Events will only be transferred to the original registrant and are non-transferable between individuals.
Failure to Attend
Failing to attend a registered event without prior written notification, as stated above, will result in the forfeiture of payments collected toward the event ticket.
Payment Plans
By participating in any delayed or partial payment plan, you agree to pay the balance in full according to the terms outlined on the Event Registration form, including a processing fee of $50 for each delayed payment. Failure to complete payments as agreed will cause the event and package prices to revert to regular retail prices and will result in the account being referred to a collection recovery service.
Event Accommodations
Event/Ticket pricing includes event tuition only. All food, travel, and accommodation costs are NOT included in the event price unless expressly stated in writing by Creatrix Solutions, LLC. If accommodation payments are to be collected by Creatrix Solutions, LLC, full payment must be received prior to the event start date. Clients who have not completed payment for their accommodations by the event start date will not be granted admission unless otherwise authorized by Creatrix Solutions, LLC.