Privacy Policy

Privacy Policy | Creatrix Solutions

This Privacy Policy is devised to help you understand how "we" (Creatrix Solutions) compile, use,  and safeguard the personal information you provide us when visiting and/or purchasing products from "our Website" (

This Privacy Policy is updated regularly to accommodate new technology and best business practice standards and to adhere to International data protection laws. We sell products to and communicate with individuals worldwide, therefore; our Website Privacy Policy includes EU General Data Protection Regulation (GDPR) compliance information. 

What Information do we collect on our Website?

When you visit our Website, you may provide us with one or two types of information:

  1. Personal information you knowingly choose to disclose that is collected on an individual basis when placing an order or opening an account and
  2. Website use information collected on an aggregate basis as you browse our Website.

1. Personal Information you freely and willingly disclose

When creating an account or placing an order, you willingly provide some or all of the following types of personal information:

  • Full Name, Home Address, and Shipping Address
  • Website URL information
  • Email address (for order confirmation, order receipt, and shipping notification updates)
  • Home, mobile and/or business telephone number

If you choose to contact us via electronic communications such as our Website contact form, direct email (, send a letter or postal communication to our business address (214 E. Albany Avenue, Building E101, Kennewick, WA 99336), or speak to our customer service team by telephone (866-463-4533) we:

    • Exclusively own and retain the content of your email message together with your email address and our responses.
    • Provide the same exclusive ownership protections for all personal information that is given freely by you and received by us via business mail or by telephone.

How we use the Information that you freely and willingly provide to us:

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our account holders and subscribers.

Occasionally, we use the email address you freely provide to us for sending relevant electronic email communications such as company news updates, new products and services, sales, and special offers. The email service provider we use to send these communications is recognized worldwide as meticulously compliant, diligent, and stringent in safeguarding the security and privacy of customer data and digital contact information. With the exception of customers in the European Union, any new customer or account holder who does not wish to receive these optional email communications may remove themselves at any time by clicking the "unsubscribe" link at the bottom of the email.

GDPR Consent: In accordance with GDPR, which went into effect May 25, 2018, all residents of European Union must give consent for Creatrix Solutions to retain and utilize their email data for the purposes of communicating news electronically. EU residents may freely grant this permission to us by "opting in" to receive these emails. Similarly, any EU resident may also opt out from receiving these emails by clicking the "unsubscribe" link at the bottom of the email.  

How Do We Protect Your Information?

We use encryption/security best practices to safeguard the confidentiality of personal information we collect. Our security practices protect your data and information from any unauthorized access or disclosure and accidental loss, alteration, or destruction.

2. Website Information obtained via Cookies 

Similar to other commercial websites, our Website utilizes a standard technology called "cookies" and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Web sites visited just before and after a visit to our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access our Website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

Cookies help us collect important business and technical statistics. This information lets us trace the paths followed by visitors to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and enable us to evaluate our Website's visitor capacity. We do not use these technologies to capture anyone's individual email address or personal information. 

Do We Disclose Information to Outside Parties?

We may provide aggregate information about customers, sales, Website traffic patterns, and related Website information to reputable third parties, but this information does not and will never include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein.

'The Right to be Forgotten' 

In accordance with GDPR guidelines, individuals have the right to have their personal data erased. If, at any time, you wish for your details to be removed from our website and database, you may send us a request to do so. 

3. SMS/MMS Mobile Messaging Marketing Program: 

By subscribing to Creatrix Solutions text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at