Returns Policy
Returns are accepted for exchange, coupon code, or refund (minus the shipping and credit card processing fees) on unopened unused items in the original packaging. Only items in brand new condition and packaging are sold to customers, so no returns will be accepted on opened items.
To return an item, login to your account, click the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. A copy of the original Invoice must be included with the package of the returned item(s). We encourage customers to insure their returns, as refunds will only be given to items received in new condition. An e-mail notification will be sent out after the returned product is received and processed.
No returns will be accepted without the original packaging.
No returns on skincare products due to storage temperature and sanitary reasons.
No returns of products from the Test Strips category will be accepted at this time as all sales are final.
No returns on enema products.
No returns on supplements between May 15th to September 15th due to extended transportation during summer months.
United States Returns
Unused items should be returned within 30 days of purchase. Returns or partial returns will be subject to a $7 processing fee, as well as to any shipping charges incurred by Creatrix Solutions that the customer did not pay for at the time of purchase.
International Returns
Unused items should be returned within 45 days of purchase. Returns or partial returns will be subject to a $7 processing fee, as well as a restocking fee that is equal to any shipping charges incurred by Creatrix Solutions that the customer did not pay for at the time of purchase. Creatrix Solutions is often charged for the outbound and returned inbound shipping fees on refused International shipments, which reduces the customer’s refund. International customers who choose to cancel an already placed order after the item(s) shipped will receive an extra charge, as the result of International shipping expenses. A restocking fee will also incur to cover the cost. The restocking fee will not exceed actual shipping and packaging costs, or the $7 processing fee.
All Cancelled and Refunded Orders that Utilized a Credit Card Payment Will Be Subject to a Fee
Any credit cards purchases, are subject to a 3% credit card processing fee deduction. On refunded transactions, Merchant Processors do not give us back the 3% transaction fee for credit card payments. So, to avoid losing 3% on cancelled or returned order, the customer will not be refunded that portion of their transaction.
Where to Mail Return Items:
All returns should be sent to Creatrix Solutions at:
214 E Albany Ave, Building E101, Kennewick, WA 99336 USA
Refunds should be expected within six weeks of returning the package, but they may be processed quicker.
